Shipping and Refunds

The boring but important parts...

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Shipping

 

Postage is by Royal Mail 2nd Class as Standard. As a one man band I have to juggle all the aspects of a small business so to be realistic it will be 3 -5 working days once the order is placed before it is posted, although I will endeavour to do it as soon as possible. You will receive a confirmation once shipped.  However if you do need it sooner, please don’t hesitate to ask, and i will see what I can do.

INTERNATIONAL SHIPPING

This cost varies and so it’s not feasible to cover it within my costs. However I do try to find the most economic options. I will contact you to confirm the cost before posting as it may vary from how it is calculated on the website. I try very hard to keep shipping prices to a minimum. I will only charge what it costs me to ship items.

Raw Clay

Refunds

All pieces are handmade and so they are all unique and will have variations. If you are unsure or would like more detail then please drop me an email and ill clarify anything before you purchase.

I want you to the love the item, however if you don’t then up to 14 days after receipt I accept returns and will issue a refund when I receive the item back, if still in a resalable condition. Please make sure to adequately package the item; if it is broken in transit I will not be able to issue a refund.

Unless the item is faulty, then the cost of return shipping is the customers.

All Seconds are non re-fundable once shipped and bought sold as seen.